Refund and Returns Policy
Refund and Returns Policy
At Tactical IC, we are committed to ensuring the satisfaction of our customers. Our Refund and Returns Policy outlines the process and conditions under which you can return products and request a refund.
1. Returns
We accept returns under the following conditions:
- Eligibility: Products must be returned within 30 days of the delivery date.
- Condition: Items must be in their original, unused condition with all packaging intact.
- Non-returnable Items: Certain items are exempt from being returned, such as custom orders, special procurements, and items marked as non-returnable at the time of purchase.
If the product you received is defective or damaged, please contact us immediately for assistance.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the item’s condition.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., items showing signs of use or missing original packaging).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at here.
4. Shipping
- Return Shipping: To return your product, please mail it to: [Insert Return Address]. You will be responsible for covering the shipping costs for returning the item unless the return is due to our error (e.g., you received a defective or incorrect item).
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Restocking Fees
In some cases, a restocking fee may apply. This will be deducted from your refund if applicable.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First, check with your bank or credit card company, as processing times can vary.
- If you still have not received your refund, please contact us at here.
7. How to Initiate a Return
To initiate a return, contact us here with your order number and reason for return. We will provide further instructions on how to send your item back to us.
